Kundeservice

Hvis du foretrækker personlig kundeservice, kan du kontakte vores kundeserviceteam via e-mail eller telefon (nedenfor).

How can we help?

FAQ

About Nordic Weaving

Who is Nordic Weaving?

Nordic Weaving is a recognized
webshop specializing in luxurious textile products such as bedding,
towels and other home textiles. We offer a wide range of products of
high quality that combines Scandinavian design with comfort and functionality.

Do you have a physical store?

In addition to our dealers, we have a physical showroom/store in Middelfart. You are always more than welcome to come by, just inform us by phone or email before arrival so we
has an employee ready for you.

Nordic Weaving

Stensgaardvej 3
DK-5500 Middelfart

How can I contact customer service?

You can contact our customer service by phone at 26395255, email at info@nordicweaving.dk
or by filling out the contact form on our website. Our customer service team is ready to help you with any questions or
worries.

Are your products environmentally friendly?

We strive to offer products that are manufactured with a focus on sustainability and environmental friendliness. Many of our products are made from natural materials and are certified by recognized organizations to ensure they meet strict environmental standards.

Can I get help choosing the right product for my needs?

Of course! Our customer service team is always ready to help you choose the right product based on your needs, preferences and budget. Contact us and we will be happy to provide advice and recommendations.

Shipping, returns & exchanges

We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.

What are your delivery times?

Standard delivery time to addresses in Denmark is 1-2 days. You can stay informed about your package's path to you via the tracking number sent.

Do you offer international delivery?

Yes, we offer international delivery to selected destinations. Contact us by email or phone to find out more about the possibility of shipping abroad.

How much does shipping cost?

Delivery options to addresses in Denmark:
Free shipping on orders over 500 DKK
GLS Parcel Shop – 49 DKK
GLS with delivery to private individuals – 69 DKK

How do I return an item?

You can easily and conveniently return goods from Nordic Weaving by using our returns platform .

Using a return label costs DKK 59, which we will deduct from your final return amount. You are welcome to return your purchase within 14 days of receipt.

How do I choose the right size bedding?

You can find detailed measurements and size guides for our bedding products under the product descriptions on our website. We recommend measuring your bed and taking into account any special needs or preferences when choosing the size of your bedding.

Generally

Do you accept different payment methods?

Yes, we accept various payment methods, including Mastercard, Dankort, MobilePay and Viabill. You can choose your preferred payment method during the checkout process.

How do you secure my personal information?

We take the protection of your personal information seriously and follow strict security measures.
to ensure that your information is kept secure. We do not share your information with third parties without your consent and only use your information to process your orders and improve your shopping experience.

Can I change or cancel my order after placing it?

If you wish to change or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your change requests, but this depends on the order's processing status.

Why do I need to create an account to shop with you?

By creating an account with us, you will gain access to exclusive offers, tracking information, faster checkout, and the ability to save your favorite products for later. It also makes future purchases more convenient and hassle-free.

Contact us

If you have any questions regarding your order or just a general inquiry, please do not hesitate to contact us.